Sign in, open Settings, and choose Cancel Subscription. That opens Stripe's secure cancellation page for your subscription. Confirm cancellation there. We do not require a phone call, survey, retention offer or extra purchase.
When you cancel, your access continues to the end of the period you have already paid for, and you are not billed again. We do not pro-rate or refund the remainder of a month you chose to cancel partway through, unless one of the situations below applies.
You can also email [SUPPORT EMAIL] and we will cancel it for you. If you cannot access your account, include the email used at checkout so we can verify it.
The 24-hour trial requires no card and never converts into a charge automatically. No cancellation is necessary to avoid a trial charge.
A session is digital access delivered immediately, and it starts the moment the payment clears. Once a session has started we do not refund it simply because the 15 minutes ran out or the round did not go your way.
We do refund it if the session did not actually work. See below.
Contact us and we will refund in full if:
If a monthly period was substantially unusable because of an outage on our side, we will refund that period or extend your access, whichever you prefer.
Goodwill on renewals. If a monthly renewal caught you out and you have not used the Game since it renewed, contact us within 7 days and we will normally refund it and cancel the plan. We would rather do that than have you dispute it.
Email [SUPPORT EMAIL] from the address on your account, and tell us roughly when you paid and what went wrong. You do not need an order number, though it helps.
We aim to reply within three business days. Approved refunds go back to the original payment method through Stripe, and usually appear within 5 to 10 business days depending on your bank.
Please contact us before raising a dispute with your bank so we have a chance to resolve the problem directly.
This policy sits alongside the rights you have under consumer law where you live, and does not replace them.
For customers in the UK and EU: digital content is supplied immediately once you purchase, and by completing the purchase you ask us to start supplying it right away and acknowledge that this ends the 14-day right to cancel once supply has begun. Rights relating to faulty or misdescribed content are unaffected.
If we change the price of the monthly plan, we will tell you before it applies to you, and you can cancel before the new price takes effect. We do not change the price of anything you have already paid for.
The monthly plan renews at $20 each month until canceled. We will send notices required by applicable law, including an annual reminder with the price, billing frequency and a way to cancel. We will also give advance notice of any price change before it applies.